AFTER SALES
SUPPORT AND SERVICES
Quick, effective and professional
Our after-sales service is continuously expanding and improving. We take pride in our ability to respond to and support our customers promptly.
With machines installed worldwide, we offer instant remote support via web connection and when on-site expertise is needed, our highly qualified technicians are available globally, ensuring swift and reliable service.
We guarantee worldwide assistance and spare parts availability.
Immediate response and collection of all the useful details to create your machine.
A team of specialized technicians will study your request and create a customized proposal.
Trust our technicians, who are at your disposal to follow the installation of your machine step by step.
Our trained technicians will be on site to make your machine productive and conclude installation, they will alse be available for training your operators
Meet the team
Davide Biolchi
Davide Fiorentini
Eleonora Malacarne
Morgan Franceschi
Marco Compiani
Our services
DIAGNOSTIC
Optimised maintenance plan based on a map of your exact spare part, corrective action and equipment upgrade requirements
SPARE PARTS KIT
Avoid production downtime with our recommended spare parts!
TECHNICAL INTERVENTIONS
Get your TORQ's technician now with our worldwide expert team.
ON SITE/ONLINE TRAINING
Learn how use our equipment in the most efficient way.
MACHINE UPGRADES
Be ready for the next gen!
MAINTENANCE PACKAGES
Discover how our tailored maintenance solutions can optimize your operations. Choose from our comprehensive packages designed to meet your specific needs:
- Cost Predictability: Fixed-price agreements ensure budget control for both corrective and preventive maintenance.
- Flexibility: Customize your maintenance plan to align with your unique operational requirements.
- Proactive Scheduling: Stay ahead with proactive maintenance scheduling that minimizes downtime.
- Enhanced Efficiency: Maximize equipment uptime and performance with timely maintenance interventions.
Take the first step toward maximizing efficiency and reliability